Can I use different ringtones for internal and external calls?

Yes. When inbound routes are created with VisualPlan and phones are provisioned by NethVoice, different ringtones are configured automatically:

• the first ringtone is used for internal calls
• the second ringtone is used for external calls

To change them:

• Internal calls: change the ringtone in the phone provisioning settings
• External calls: change the Alert Info field in the advanced settings of the inbound route

The phone must support the selected Alert-Info value.