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Zucchetti Infinity

The integration between NethVoice and Zucchetti Infinity brings the NethVoice CTI features directly into the Zucchetti portal.

Additionally, by leveraging the Zucchetti Infinity APIs, it is possible to populate the NethVoice phonebook with Zucchetti contacts and enable real-time caller identification for both incoming and outgoing calls.

Zucchetti requires each NethVoice CTI user to generate an authorization token from Settings → Integrations.

With this integration, Zucchetti Infinity manages the Phone Island (the web-based softphone) and provides other typical NethVoice CTI features such as presence, queues, and more.

Configuration Steps​

1. Configure the integration token in Zucchetti Infinity​

Generate and configure the integration token for NethVoice CTI in Zucchetti Infinity.

2. Configure the phonebook synchronization script​

  1. Access the server via SSH.
  2. Run the following commands, replacing X with the instance number of the NethVoice system to be configured:
runagent -m nethvoiceX podman exec -it freepbx cp -a /usr/share/phonebooks/samples/zucchetti_infinity_api.py /usr/share/phonebooks/scripts/
runagent -m nethvoiceX podman exec -it freepbx vim /usr/share/phonebooks/scripts/zucchetti_infinity_api.py

Modify the following parameters:

# Set the URL for the API
url = 'https://CHANGE_ME/infinity'
username = 'CHANGE_ME'
password = 'CHANGE_ME'

Replace them with the FQDN and API credentials provided by Zucchetti.

Save the file and exit Vim by typing:

:wq

and pressing Enter.

3. Enable real-time caller lookup (optional)​

Enable real-time caller lookup if the Zucchetti Infinity phonebook is updated significantly more frequently than the scheduled NethVoice phonebook synchronization.

  1. Access the server via SSH.
  2. Run the following command, replacing X with the instance number of the NethVoice system to be configured:
runagent -m nethvoiceX podman exec -it freepbx cp -a /usr/src/nethvoice/samples/lookup_infinity.py /usr/src/nethvoice/lookup.d/
runagent -m nethvoiceX podman exec -it freepbx vim /usr/src/nethvoice/scripts/lookup_infinity.py

Modify the following parameters:

# Set the URL for the API
url = ''
username = ''
password = ''

Replace them with the FQDN and API credentials provided by Zucchetti.

Save the file and exit Vim by typing:

:wq

and pressing Enter.

NethVoice 8.0