NethVoice SaaS Services
Nethesis offers two cloud-based deployment options for NethVoice: NethServer 8 SaaS for infrastructure management and NethVoice as a Service for a fully managed application service.
All SaaS services are available inside NethShop.
SaaS services are available only for Nethesis resellers. If you are not a reseller and you want to become one, please contact sales
NethServer 8 SaaS
NethServer 8 SaaS is a managed cloud infrastructure service provided by Nethesis to partners. It includes a ready-to-use NethServer 8 node available in multiple capacity tiers, allowing you to deploy and manage any application from the certified Software Center (NethVoice, Firewall Controller, Nextcloud, Mattermost, WebTop, etc.).
Service Model
- Managed Infrastructure: Nethesis manages the NethServer node, OS updates, monitoring, and backups
- Multi-Application: Install any certified Software Center application on the same node
- Multi-Tenant: You can deploy multiple NethVoice instances on a single node
- Clustering: NethServer 8 SaaS nodes can only connect to other Nethesis SaaS nodes
Getting Started
- Visit NethShop to select a capacity tier
- Configure your preferred tier
- Once provisioned, install and configure your applications via the Software Center
NethVoice as a Service
NethVoice as a Service is a fully managed cloud service where Nethesis handles all infrastructure, system management, monitoring, backups, and updates. Partners manage only the application-level configuration and user administration.
NethVoice as a Service provides a turnkey solution: pay only for the number of users you need, and Nethesis handles everything else.
Service Features
- Fully Managed: Nethesis manages infrastructure, OS, updates, monitoring, backups, and support
- Application Management: You configure and administer NethVoice, create users, and manage profiles
- Automatic Backups: 28-day retention on encrypted, redundant cloud systems
- Level 2 Support: Nethesis provides second-level technical support
- Multi-Tenant: Deploy multiple NethVoice instances across your customers
Service Administration
Responsibilities: What Nethesis Provides
- Backup Management: Automatic 28-day retention on encrypted, redundant cloud systems
- Monitoring: 24/7 system monitoring and alerts
- Updates: Automatic security and feature updates
- Level 2 Support: Second-level technical assistance for unresolved issues
Responsibilities: What the Partner Provides
- DNS Configuration (if using custom domain): Configure DNS records at your provider to point to the provided IP addresses
- Migration Support (optional): Partners can request Nethesis to handle migration from previous NethServer versions (paid service, not included in standard NethVoice as a Service subscription)
- Application Configuration: Set up users, profiles, trunks, routes, and other NethVoice-specific settings
- Level 1 Support: Provide first-level support to your end users using admin logs and debug tools
- Issue Escalation: Report issues to Nethesis with detailed logs and reproduction steps when Level 1 troubleshooting is exhausted
Backup Configuration
Backups are automatic and transparent:
- Frequency: Continuous
- Retention: 28 days
- Location: Encrypted, redundant cloud systems
- Recovery: Contact Nethesis support for recovery requests
Choosing Between the Two Services
| Feature | NethServer 8 SaaS | NethVoice as a Service |
|---|---|---|
| Infrastructure | Managed by Nethesis | Managed by Nethesis |
| Applications | Any Software Center app | NethVoice only |
| Management | Full control via Web UI | Application-level only |
| Multi-instance | Multiple apps and NethVoice instances | Only one NethVoice instance |
| Use case | Infrastructure control, multiple services | NethVoice-focused, turnkey solution |
| Billing | Annual | Quarterly |
| Best for | Partners, resellers | Service providers, end customers |
Support & Contact
For information or to get started:
- Prices & Billing: sales@nethesis.it
- Technical Support: Nethesis helpdesk portal
- Orders & Management: NethShop