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FIAS Integration

FIAS (Fidelio Interface Application Specification) integration enables NethHotel to connect with hotel Property Management Systems (PMS) such as Oracle Hospitality OPERA for seamless guest management and billing automation.

Overview​

NethHotel can be connected to a hotel Property Management System (PMS) compatible with the FIAS data exchange protocol. NethVoice is Oracle certified, ensuring smooth integration with Oracle Hospitality systems.

By connecting NethHotel to a compatible PMS, the following functions can be managed directly from the PMS interface:

  • Check-in: Automatic activation of the room phone upon guest check-in
  • Check-out: Automatic deactivation of the room phone upon guest check-out
  • Wake-up Call: Schedule and monitor wake-up call requests and status reporting
  • Billing: Automatic billing of calls made from the room
  • Extras/Minibar Billing: Billing of minibar items and other extras, including via telephone feature codes
  • Language Settings: Automatic configuration of guest's audio message language based on reservation language

Oracle Certification​

NethVoice has been certified by Oracle for FIAS protocol compatibility, ensuring:

  • Reliable integration with Oracle Hospitality systems
  • Compliance with FIAS protocol standards
  • Support for standard Oracle workflow processes
  • Regular compatibility verification with Oracle updates

Supported Versions​

FIAS Protocol​

ComponentVersion
FIAS ProtocolFidelio Interface Application Specification (FIAS) 2.20.23

Oracle Hospitality Components​

ComponentVersion
Oracle Hospitality OPERA5.5
Oracle Hospitality Interface IFC88.14.7.0

Oracle PMS Minimum Required Versions​

The following are the minimum required versions (higher versions are also compatible):

ProductVersion
Opera 5 PMSV5.0.03.03 E43
Opera 5 PMSV5.0.04.01 E24
Opera 5 PMSV5.0.04.02 E17
Opera 5 PMSV5.0.04.03 E10

Configuration​

Enabling FIAS Integration​

To enable FIAS integration with your NethHotel installation:

  1. Access the NethVoice applications inside NethServer
  2. Go to the Settings page
  3. Check the Enable Hotel module option
  4. Enter the Hotel FIAS server host (IP address or hostname of your PMS)
  5. Enter the Hotel FIAS server port (typically port 7001 for Oracle OPERA)
  6. Save the changes

Prerequisites​

Before configuring FIAS integration, ensure:

  • Your hotel PMS is installed and running on the specified host and port
  • Network connectivity between NethVoice and your PMS system
  • Your PMS version meets the minimum required versions listed above
  • Firewall rules allow communication between NethVoice and the PMS on the specified port
  • FIAS protocol is enabled in your PMS configuration

Data Synchronization​

Once FIAS integration is enabled, the systems synchronize data in real-time:

From PMS to NethVoice​

  • Guest check-in triggers room phone activation
  • Guest check-out triggers room phone deactivation
  • Guest language preferences are applied to room phones
  • Wake-up call requests are processed

From NethVoice to PMS​

  • Call detail records (CDR) are sent for billing purposes
  • Extra charges (minibar, services) are recorded
  • Wake-up call status and completion reports are sent
  • Room availability status is updated

Benefits of FIAS Integration​

  1. Automated Guest Management: Eliminate manual room phone activation/deactivation
  2. Accurate Billing: Automatically synchronize call charges to guest bills
  3. Improved Guest Experience: Guests receive phone service automatically upon check-in
  4. Reduced Administrative Work: Streamline hotel operations through system integration
  5. Language Localization: Automatically set phone messages in guest's language
  6. Complete Audit Trail: Maintain detailed records of all calls and charges

Troubleshooting FIAS Integration​

Connection Issues​

Problem: NethVoice cannot connect to PMS

  • Solution: Verify the FIAS server host and port are correct and the PMS is running
  • Verify firewall rules allow TCP connection on the specified port
  • Check network connectivity between systems: telnet <fias_server_host> <port>

Synchronization Issues​

Problem: Guest data is not syncing from PMS to NethVoice

  • Solution: Verify FIAS integration is enabled in NethVoice settings
  • Confirm your PMS version meets minimum requirements
  • Check system logs for FIAS protocol errors
  • Restart the NethVoice service after configuration changes

Problem: Call charges not appearing in PMS

  • Solution: Verify NethHotel call billing is configured correctly
  • Check that room extensions are properly configured in NethVoice
  • Verify the PMS has billing rules configured for NethHotel integration

Version Compatibility​

Problem: FIAS compatibility errors with newer PMS versions

  • Solution: Refer to the Supported Versions section
  • Contact your PMS vendor to confirm FIAS 2.20.23 compatibility
  • Check NethVoice release notes for compatibility updates

Best Practices​

  1. Regular Testing: Test FIAS integration in a test environment before production deployment
  2. Backup Strategy: Maintain regular backups of both NethVoice and PMS configurations
  3. Monitoring: Monitor FIAS logs regularly for synchronization issues
  4. Version Management: Keep both systems updated to compatible versions
  5. Documentation: Document your PMS connection details securely
  6. Support Access: Maintain contact information for both NethVoice and PMS support teams

Further Information​

For additional details about FIAS protocol specifications and Oracle Hospitality integration, refer to:

note

NethVoice FIAS support is maintained through ongoing Oracle Hospitality compatibility verification. For the latest supported versions and compatibility information, please refer to the official NethVoice release notes.

NethVoice 8.0