Other Features

Presence and Main Device Management

Click on your NethVoice CTI Avatar to manage your presence status and select your main telephone device.

Presence Status

Communicate your telephone status to your colleagues to let them know if you are available or unavailable to receive calls:

Your status color will change accordingly:

• Available (Green): You are available to receive calls.
• Available with Forwarding (Green with Forward Arrow): You are available, but calls are being forwarded.
• Available with Voicemail (Green with Voicemail Icon): You are available, but calls go directly to voicemail.
• Busy (Red): You are currently on a call or unavailable.
• Do Not Disturb (Black): You do not want to receive calls.

Main Device

If you have multiple phones available, you can select which one to use for making calls:

This allows you to seamlessly switch between different devices.

Speed Dial and Recent Calls

Speed Dial

Add contacts to your speed dial menu for quick access:

Simply click on a speed dial entry to call that contact instantly.

Recent Calls

View your recent incoming and outgoing calls:

You can quickly redial or check call history from this list.

Voicemail

You can access all voicemails left for your extension:

Each voicemail can be played, downloaded, called back, or deleted.

Operator Panel

View the real-time status of your colleagues:

From here you can:

• Call your colleagues
• Check their availability
• Filter and organize the display
• See presence information

Queues Management

If you use call queues, you can manage them from here:

Queue Operations

Monitor incoming calls and calls being handled by colleagues:

Queue Controls:

• Join/Leave Queue: Enter or exit a specific queue with the "Join/Leave" button
• Pause: Temporarily avoid receiving calls with the "Pause" button
• Manage All Queues: Use a single button to manage all queues simultaneously

Missed Calls

Verify if you missed any calls and call back your clients:

Statistics

Monitor your call statistics within queues:

Address Book

Viewing Contacts

View your NethVoice CTI address book:

Search for contacts quickly and efficiently.

Creating Contacts

Add new contacts using the "Create Contact" function (subject to specific permissions):

You can add:

• Contact name
• Phone numbers
• Email addresses
• Organization
• Notes

Call History

Use convenient filters to search for calls from your extension, group, or entire phone system (subject to specific permissions):

Available Filters:

• Date range
• Call type (incoming/outgoing/missed)
• Contact name
• Duration
• Call status

Queue Manager

Administer configured queues on the phone system (subject to specific permissions):

Dashboard

View a summary of all configured queues on the system:

See graphs and statistics for all queues.

Queue Management

For each queue, view details of managed calls and control agent behavior:

Unhandled Clients

Quickly verify if all calls have been answered:

Real-time Summary

Real-time overview of queue situations:

Filter individual queues or operators to verify the day's performance.

Statistics

Summary graphs of queue situations:

Monitor

Display the list of queued calls on a monitor:

Applications

Phone Lines and Announcements

Find and manage the phone lines of your PBX (subject to specific permissions):

Line Details

Click on your phone line to check closures and settings:

You can control:

• When to activate closure: Manually activate, select specific days, or set automatic start/end periods
• Play announcement: Have an announcement played
• Announcement + Voicemail: Play announcement and leave voicemail option
• Forward call: Forward calls to another number

Announcements

Use the Announcements menu to upload or record new announcements. You can also listen to or delete existing announcements (subject to specific permissions):

Video Sources

Advanced video intercom management. Manage and control your video intercoms (subject to specific permissions).

PBX Report

Access Advanced Reporting for your phone system (subject to specific permissions).

Voice Transcription

Voice transcription automatically converts your call audio into text in real-time. This feature is available if your administrator has configured a Deepgram API key in NethVoice.

Requirements

• Voice transcription must be enabled and configured in NethVoice by your administrator
• A valid Deepgram API key must be configured in the phone system
• You must have the appropriate permissions to use this feature

Starting a Transcription

During an active call:

1. Look for the transcription button in the side panel (accessible through the side actions expansion button)
2. Click the Start Transcription button
3. The transcription will begin immediately and appear on your screen
4. Audio will be transcribed in real-time as the call progresses

Stopping a Transcription

To stop recording the transcription:

1. Click the Stop Transcription button (or the close button on the transcription panel)
2. The transcription will be stopped immediately
3. Any previously transcribed text will remain available for review

Accessing Transcription History

Transcription history is currently not available and will be implemented in future releases.

Settings

Customize your NethVoice CTI by accessing Settings:

Available Settings

• Devices: Control your phones and their status
• Mobile App: Generate QR code to connect your smartphone (subject to specific permissions)
• Customer Card: Configure how the customer card behaves (subject to specific permissions)
• Queues: Decide how to automate your queue access (subject to specific permissions)
• Profile Picture: Modify your avatar
• Theme: Choose light or dark theme based on your preferences
• Integrations: Integrate your Phone Island with external tools
• Cache: Clearing browser cache can help resolve some page loading issues

Supported Browsers

Currently supported browsers are:

• Google Chrome - Version 121.0.6167.189 and later
• Mozilla Firefox - Version 123.0 and later
• Microsoft Edge - Version 122.0.2365.59 and later