Troubleshooting
Audio Issues
- Verify that audio devices are properly connected
- Check browser audio permission settings
- Run the audio test in the configuration section
- Verify that no other applications are using the audio devices
- Test with different microphone/speaker combinations
- Update audio drivers to the latest version
Connection Issues
- Verify internet connection and DNS resolution
- Check your login credentials
- Verify that the PBX is reachable
- Check firewall settings to ensure NethLink can communicate through required ports
- Verify the correct server address is configured
- Try connecting from a different network
Call Quality Issues
- Reduce background noise using the noise suppression feature
- Check network bandwidth availability
- Use wired connection instead of wireless if possible
- Move closer to the wireless router
- Close other applications consuming network bandwidth
Application Issues
- Clear application cache in Settings
- Reinstall the application
- Check for available updates
- Restart the application
- Restart your computer if issues persist
Important Notes
- NethLink can be used concurrently with NethVoice CTI
- Incoming calls will only be received on the device set as primary
- NethLink uses system notifications for alerts (e.g., incoming call)
- The application remains always accessible from the operating system's system tray
Getting Help
If you encounter issues not covered here:
- Check the application logs:
Help → View Logs - Enable debug mode in Settings for detailed logging
- Contact your system administrator
- Visit the NethServer Community for support